Terms and Conditions

Kickstart Norfolk Terms and Conditions

Service Marks

Service names and marks presented on this site are those of sector organisations, foundation and trusts, service providers and educational institutions, which are service marks of their respective entities.

Compliance

Kickstart Norfolk, registered in England, Company Number: 4873541 – Charity Number: 1099931

Privacy Policy

Concerned about on-line privacy and security? Kickstart Norfolk's Privacy Policy describes how we will use your personal information.

Finance

Question: How do I pay for the hire of the moped?
Answer: Everyone joining the Kickstart Norfolk Moped Scheme and hiring a moped or scooter, is required to set up a direct debit via GoCardless and a member of our team will talk you through the simple process. The hire fee is taken from your bank account on a date best suited to you, however, if you are paid weekly we would expect the direct debit to be taken weekly, likewise, if you are paid monthly we would expect the direct debit to be taken monthly.

Question: What happens if I fail to make payment?
Answer: As a charity, Kickstart Norfolk understands that an individual could be faced with a situation where paying their moped hire fee leaves them in financial difficulty and this could be for several reasons; loss of income, unexpected bill or the lack of budgeting. If you are faced with this situation, please call the Kickstart Norfolk office at the earliest opportunity. As a charity, we will always listen to your problems and work with you to ensure you can remain on the Moped Scheme. It may be the case that we agree to defer your payment and set up an additional payment plan to clear the small debt that may have built up. As soon as GoCardless have informed us that your direct debit has failed we will attempt to communicate with you via telephone, SMS text and email. Please do not ignore our calls, failure to speak to us could mean that your debt builds up to an unacceptable level and we will have no alternative but to take the following actions.

Question: What happens if I ignore payments and my debt builds up?
Answer: As a charity, Kickstart Norfolk relies on its service users making their hire fee payments on time. Without this payment, the charity will simply not be able to continue providing the crucial service it offers. If an individual fails to make payments, in the first instance, Kickstart Norfolk will attempt to communicate with them via telephone, SMS text, email and letter. At this stage, it is important that the individual communicates with us so that we can arrange an affordable payment plan with them to ensure the debt is cleared. Following our communication to you, you will be given 7 days to contact the Kickstart Norfolk office. If all attempts at communication fail, arrangements to collect the moped will be made. Kickstart Norfolk will work with you to ensure that where possible, you are able to remain on the moped, however, it may be in your best interest that the moped be collected to prevent any further debt to be built up, therefore, placing the individual in financial difficulty. 

Question: What happens if I continue to miss payments and ignore all correspondence?
Answer: By now Kickstart Norfolk would have sent the individual several letters, and attempts to communicate with them would of been made via phone calls, SMS texts and emails. Due to the individual ignoring all correspondence, they would have also received a Final Demand letter giving them 7 days to contact the Kickstart Norfolk office. Should these attempts to communicate with the individual fail, the next step is for Kickstart Norfolk to pass their details to a regulated debt collector. If things have got to this stage, it’s important to get financial advice, remember, it’s never too late to contact us and we will always do our very best to help you. 

To avoid any communication problems occurring, please call the Kickstart Norfolk office on 01362 699923 in the event that your personal details change.

Kickstart Norfolk Privacy Policy

Kickstart Norfolk, Registered Address: 8 Royson Way, Dereham, Norfolk, NR19 1WD

Please read the following policy to understand how Kickstart Norfolk will treat your personal data when you use our site. If this policy changes, we will let you know as soon as practically possible, via our homepage but we assure you that we only use your data as specified here and for legitimate charitable reasons.

When do we collect data?

We can collect data on you from a variety of different sources:
  • When you complete the online application on our site
  • When you complete and send in an application and accompanying documents to Kickstart Norfolk via post
  • When you speak to a member of our team
  • Via explicit data capture methods, for example by entering competitions or completing surveys

What do we do with your personal information?

When you apply to join the Kickstart Norfolk Moped Scheme via our website we will need to collect information about you for us to provide you with the services you expect. This information will include, but is not limited to, details such as:
  • your full name
  • your full address, including postcode
  • date of birth
  • National Insurance Number
  • your driving licence number and details of any endorsements and convictions 
  • your email address and contact telephone numbers
  • personal circumstances
Unless we have your express consent, Kickstart Norfolk will only ever disclose personal data to third parties to ensure we can provide you with the moped service you have applied for. In certain circumstances Kickstart Norfolk, may share your personal information without consent to ensure we meet legal obligations in the event of theft, accident, damage and debt. Kickstart Norfolk retains and uses your personal information to provide you with the best online experience and we achieve this by providing you with a personalised service that gives you details of offers which we think will be of interest to you. Kickstart Norfolk may also use your information to process any transactions you undertake with us and for internal administration and analysis.

Kickstart Norfolk does not sell, rent or trade your personal information to third parties for marketing purposes.

For any of the above purposes Kickstart Norfolk may send your information internationally including to countries inside the EU. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

We do not send random marketing emails to personal email addresses (spam).

Data

In the UK, we operate and are registered in accordance with applicable data protection legislation. Kickstart Norfolk conforms with the requirements of the Data Protection Act, 1998.

Consent

By disclosing your personal information to Kickstart Norfolk using this website, via email, letter or over the telephone, you consent to the collection, storage and processing of your personal information in the manner set out in this Privacy Policy. Some information and emails sent to Kickstart Norfolk may be used as testimonials but no email address or contact details will be displayed.

Change / Modify Details

If you need to Modify or Change your personal details after you have made an application on the site to join the Kickstart Norfolk Moped Scheme, please e-mail us at: info@kickstart.org.uk as soon as possible.


Compliments and Complaints
 If you have a compliment or complaint about Kickstart Norfolk, or you want to say 'well done', we would like to hear from you. To do this, simply request our Compliments and Complaints Form by calling the Kickstart Norfolk office on 01362 699923 or email us at info@kickstartmopeds.org.uk. 

Please Note: All complaints made to Kickstart Norfolk will be treated in confidence. The names of those making the complaint and details of the complaint itself, will only be disclosed to the relevant personnel  for the purpose of the investigation. Kickstart Norfolk will ensure that all complaints are handled professionally, sensitively and in a timely manner.  

Contact

If you have any questions, queries or concerns about the above policy or information we will hold about you, please email us at: info@kickstart.org.uk or call our team on: 01362 699923.
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